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Our Community Services Program provides two types of assistance for qualifying community members in Williamson & Burnet Counties.
For qualifying families, we provide one-on-one coaching and assistance to help households increase their job skills, education, and wages. Case Management services, for low income residents, are designed to eliminate poverty and foster self-sufficiency. Trained case management professionals guide and support clients to successful outcomes, like obtaining employment, education, budget training and more.
The Comprehensive Energy Assistance Program (CEAP) is designed to assist low income households in meeting their energy needs. In Texas, we know this can be a challenge–especially in the heat of summer. We help pay heating and electric bills, for those who qualify. We educate our clients on how to control energy costs, now and in the future, through energy education.
Household members who participate in the following benefit programs may also qualify for CEAP:
Download and print an application to get started. If you can’t print one, pick one up at the main office or one of our additional locations shown below. Once completed, you can mail the application or drop it in the main office’s mail slot. View the required documents you’ll need to apply here.
Applications may be picked up at the following locations:
To fill out electronically, you MUST save the application to your hard drive or Cloud account. Complete the form, then save and send via email. You may email, mail or fax additional required documentation. Once your completed application is processed, you will be contacted by mail/e-mail regarding your results. Clients must have utilities already established. We do not assist with payment of late/reconnect fees and/or deposits.
Applications are processed in the order they are received and may take up to 90 days. Until your application is processed, you will be responsible for your utility bills and any late fees that occur. Once your application is processed, you will be notified via mail or email. All assistance is subject to availability of funds.
Out of an abundance of caution and safety concerns regarding COVID-19, the main office lobby is closed indefinitely. However, complete applications may still be dropped off at the main office through the mail slot. Blank applications will also be available for pickup right outside the front door. If you would like to print your own application, you can view the 2021 application here.
If you need to get in touch with a Community Services team member regarding one of our programs, please use one form of communication for the fastest response (i.e. call and leave a message or simply send an email). You may call (512) 255-2202 or email utilities@owbc-tx.org. Due to reduced staff, our response may take additional time. We are currently receiving a high volume of email requests and phone calls. We appreciate your patience!
If you have submitted an application, please watch your email and/or mail for a status update notification letter.